{"id":68,"date":"2017-06-06T11:45:00","date_gmt":"2017-06-06T10:45:00","guid":{"rendered":"https:\/\/i3works.bluetree.uk\/news\/?p=68"},"modified":"2019-12-08T21:18:42","modified_gmt":"2019-12-08T21:18:42","slug":"who-are-your-stakeholders-and-how-should-you-engage-with-them","status":"publish","type":"post","link":"https:\/\/www.i3works.co.uk\/news\/2017\/06\/who-are-your-stakeholders-and-how-should-you-engage-with-them\/","title":{"rendered":"Who are your stakeholders and how should you engage with them?"},"content":{"rendered":"\n<p>This blog looks into the  importance of continued stakeholder engagement throughout the life cycle  of your project or programme along with some good&nbsp;examples of how you  can identify and engage effectively with each individual.<br><em>Author: Robert Orford Consultant with i3Works<\/em><\/p>\n\n\n\n<!--more-->\n\n\n\n<p>Stakeholder engagement is at the very core of what we do as project \nmanagers, without it much of what we do will fall apart because we all \nrecognise that no project can exist solely within the sphere of one \nindividual. We all have stakeholders, be that the project team, \nemployee\u2019s and CEO on a large scale corporate change programme or your \nfamily, neighbours and the landscaping firm during a complete \nlandscaping project in your back garden. While we all appreciate that we\n have stakeholders, we often find that someone isn\u2019t happy with the way \nthings are going or doesn\u2019t like the end result of the project. This can\n sometimes simply be explained by this person being difficult or \ngenerally negative but more often than not it\u2019s due to the fact we \nhaven\u2019t engaged with them properly. So how can we mitigate this risk?<\/p>\n\n\n\n<p>Ben Pincher of Oxford Major Programmes explains that the main \nobstacle we face with stakeholder engagement is consistency. Stakeholder\n engagement is mainly focused upon during the planning phase of a \nproject or programme; Ben argues that for stakeholder engagement to be \nsuccessful we need to continually and regularly assess each of our \nstakeholders.<\/p>\n\n\n\n<p>When trying to understand our stakeholders we often focus on \u2018what\u2019 \npeople are interested in and \u2018how\u2019 it impacts them whereas it\u2019s crucial \nto focus on the \u2018why\u2019. This can also be said for how you explain your \nproject to stakeholders, always try to focus on the \u2018why\u2019. If we look at\n these three types of dialogue as a series of circles we can see how \nbest to utilise them and get the best reaction from stakeholders. Let\u2019s \nuse Apple as an example in what\u2019s called the \u2018Golden Circle\u2019. This can \nbe seen in the picture for this blog post and is composed of:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>The \u2018What\u2019 \u2013 We just happen to make great computers. Want to buy one?<\/li><li>The \u2018Why\u2019 \u2013 Everything we do, we believe in challenging the status quo, we believe in thinking differently.<\/li><li>The \u2018How\u2019 \u2013 We make products that are beautifully designed and user friendly<\/li><\/ul>\n\n\n\n<p>Apple use this very effectively in their advertising, talking about \nwhy a product will change your life and why you should have it but by \nthe end of advert after getting really excited you realise all they\u2019re \ntalking about is a portable music player or a laptop computer. This is \nthe effect the \u2018why\u2019 has on people and hence is the key to the golden \ncircle. It\u2019s been proven in studies that the emotional part of our \nbrains responds best to this type of dialogue.<\/p>\n\n\n\n<p>At the start of stakeholder engagement, you will need to identify who all the stakeholders are; the key questions to ask are:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Who is affected?<\/li><li>Who are the voiceless?<\/li><li>Who is responsible for what is being produced?<\/li><li>Who mobilises for or against what is intended?<\/li><\/ul>\n\n\n\n<p>Once you have identified who the \nstakeholders are the next step would be to put them onto a power vs. \ninterest map which then informs how communication is planned. See <a href=\"http:\/\/www.12manage.com\/images\/picture_stakeholder_mapping_power_interest_matrix.gif\">here<\/a> for an example of this. Another way to map stakeholders would be in the diagram found <a href=\"https:\/\/ptgmedia.pearsoncmg.com\/images\/chap1_9780735664401\/elementLinks\/httpatomoreillycomsourcemspimages1771545_alt.png\">here<\/a> (See research done by Mitchell, Agile and Wood for more info).<\/p>\n\n\n\n<p>Having the 8 areas can allow for better planning when engaging with \nStakeholders. We have to remember however that positions within this \nmodel can be fluid as things change.<\/p>\n\n\n\n<p><strong>Commitment Curve<\/strong><\/p>\n\n\n\n<p>A way to keep on top of where you would like your stakeholders to be \nat certain points in time would be to use the commitment curve (see <a href=\"http:\/\/www.verozen.co.uk\/wp-content\/uploads\/2016\/09\/The-Commitment-Curve-Model-1.png\">here<\/a>).\n This can be used to help build the communications plan. Doing a \nbackward pass from the date that you require stakeholders to be at the \ncorrect stages allows for planning your engagements correctly.<\/p>\n\n\n\n<p>References<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/ptgmedia.pearsoncmg.com\/images\/chap1_9780735664401\/elementLinks\/httpatomoreillycomsourcemspimages1771545_alt.png\">https:\/\/ptgmedia.pearsoncmg.com\/images\/chap1_9780735664401\/elementLinks\/httpatomoreillycomsourcemspimages1771545_alt.png<\/a><\/li><li><a href=\"http:\/\/www.verozen.co.uk\/wp-content\/uploads\/2016\/09\/The-Commitment-Curve-Model-1.png\">http:\/\/www.verozen.co.uk\/wp-content\/uploads\/2016\/09\/The-Commitment-Curve-Model-1.png<\/a><\/li><li><a href=\"http:\/\/www.12manage.com\/images\/picture_stakeholder_mapping_power_interest_matrix.gif\">http:\/\/www.12manage.com\/images\/picture_stakeholder_mapping_power_interest_matrix.gif<\/a><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>This blog looks into the importance of continued stakeholder engagement throughout the life cycle of your project or programme along with some good&nbsp;examples of how you can identify and engage effectively with each individual.Author: Robert Orford Consultant with i3Works<\/p>\n","protected":false},"author":1,"featured_media":132,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-68","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles"],"_links":{"self":[{"href":"https:\/\/www.i3works.co.uk\/news\/wp-json\/wp\/v2\/posts\/68"}],"collection":[{"href":"https:\/\/www.i3works.co.uk\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.i3works.co.uk\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.i3works.co.uk\/news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.i3works.co.uk\/news\/wp-json\/wp\/v2\/comments?post=68"}],"version-history":[{"count":3,"href":"https:\/\/www.i3works.co.uk\/news\/wp-json\/wp\/v2\/posts\/68\/revisions"}],"predecessor-version":[{"id":179,"href":"https:\/\/www.i3works.co.uk\/news\/wp-json\/wp\/v2\/posts\/68\/revisions\/179"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.i3works.co.uk\/news\/wp-json\/wp\/v2\/media\/132"}],"wp:attachment":[{"href":"https:\/\/www.i3works.co.uk\/news\/wp-json\/wp\/v2\/media?parent=68"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.i3works.co.uk\/news\/wp-json\/wp\/v2\/categories?post=68"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.i3works.co.uk\/news\/wp-json\/wp\/v2\/tags?post=68"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}