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Service Manager (ITSM) Consultant

  • Location: Corsham (initially)
  • Job Types: Full-time, Permanent
  • Salary: £35,000 - £55,000/dependent upon experience

Initially in Defence, the service manager will be responsible for the operations of the offered service in a live environment. The service manager will play an integral role within the service management team and will act as the primary interface between customers and third-party contractors.

You will work with customers, projects, third parties and key stakeholders, to ensure that everyone understands the service and how to consume it - ensuring SIAM process, procedures and information are available and understood by stakeholders to support the service.

Ideal candidates will possess ITIL qualifications, and be capable of working in high pressure, challenging environments. A background working with/in Defence will be highly advantageous.


The below responsibilities are not exhaustive, it is a list of chosen responsibilities which you will need to demonstrate:

  • Hold in-date security clearance
  • ITIL service management experience, such as:
    • incident management
    • change management
    • problem management
    • transition management
    • request fulfilment
    • continual service improvement
  • Demonstrable experience of involvement in service management governance
  • Demonstrate understanding of SIAM
  • Understanding of customer management/service experience
  • Must have excellent communication skills (written, verbal and presentational), showing tact, effective listening skills and present and defend points of view to a variety of audiences
  • Good organisational skills plus the ability to motivate people across the organisation to provide solutions
  • Candidate must be a team player and be able to follow processes and procedures


  • Defence or public sector experience
  • Demonstrate an understanding in producing comprehensive weekly, monthly, quarterly and annual service reports via ITSM tooling or business intelligence reporting
  • A recognised project management qualification


  • Opportunity for rapid career development
  • Yearly appraisal and salary review
  • Opportunity to gain industry-recognised qualifications, and to attend training courses at no expense
  • Healthcare package included
  • Group Life Insurance
  • Buy/sell holiday scheme
  • 5% company pension contribution
  • 23 days holiday plus bank holidays, increasing by a day every year you’re with the company – rising to a maximum of 30 days + bank holidays


Take a look at our company to find out more about who we are, what we do, and how we operate. If you feel you have the skills, personality and drive to add to our team, then we'd like to hear from you.


To apply for his role, send your CV and a supporting statement to: