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Developing a Target Operating Model for Government Digital Service

Client: Government Digital Services (GDS), Cabinet Office

Services Provided: Organisational design and target operating model, project and programme management, change management and stakeholder management.

Project Summary

The Digital Data and Technology (DDaT) approach across Cabinet Office was varied and incoherent, resulting in high levels of duplication, a lack of vision and reduced adherence to strategic direction. i3Works was engaged to work with GDS and other Cabinet Office teams to support creation of a new function, the Chief Digital Information Office (CDIO), to address these issues. 

i3Works planned and managed the CDIO programme and worked with Civil Servants to develop a clear function vision and strategy and design a Target Operating Model (TOM).  Stakeholder engagement was embedded throughout the programme to achieve buy in and to ensure that TOM design was aligned to organisational needs and could deliver the required benefits.  

Outcomes and Benefits

  • A clear and coherent CDIO vision established and agreed with senior stakeholders
  • A new TOM design produced for the new CDIO function
  • Knowledge transfer and upskilling of Civil Servants in TOM approaches and stakeholder management


" More than anything else, the things I valued about [i3Works Lead Consultant] in his time on the project were his boundless flexibility and personal commitment to the project. His ability to provide a structured thinking approach in any situation, including some where the way forward just seemed impossible; and his support of me and other immediate colleagues during what was often a gruelling time." - James Narey, Chief of Staff to Cabinet Office CDIO

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