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Digital Transformation: The Discomfort is The Point

by James Marwood, head of Business Change and Transformation

Digital transformation is the topic of the moment. Across the public and private sectors, organisations are looking to build and exploit new capabilities and increase the value of existing ones by increasing the take-up and use of digital, data, and technology. Usually, these are focused on improved interactions (with users, citizens, customers, employees, and suppliers), on better understanding and responsiveness to market or environmental shifts, and on driving improved collaboration in internal operations. These are all desirable goals, and especially for the providers of our essential public services who are dealing with significant challenges from volatile demand, a need to be ever more cost-effective and able to deal with effects of major events such as COVID, Brexit and an ageing population.

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An offer you can’t refuse?

Are you confident in the quality of your own, or your MSP’s, ITIL- aligned services?

Put them to the test, free of charge.

As the first Axelos consulting partner in the UK to offer ITIL Maturity Model assessments, we would like to invite you to register your interest for us to perform an objective assessment of your service management capability and the maturity of your service value system.

We will be offering free-of-charge ITIL maturity assessments to two random organisations who register an interest, which only i3Works is currently listed to provide.

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The Importance of Top-Down Communication

by Alice Greswold, second-year fast track consultant

At i3Works, we value the importance of time. As Covid-19 has shifted our organisation to favour remote working, our calendars can get inundated with back-to-back meetings, making it increasingly hard to fit actioned work in.

I was introduced to top-down communication by our head of Change and Transformation James Marwood during the FTC/PCA Charity Project 2021 as a way to streamline monthly reports that were digressing away from the relevant points and massively overrunning. After that piece of advice, our reports were to the point, timely and succinct. Furthermore, I’ve also found it an important written and verbal communication tool in all my client placements to date.

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Transferring skills from academia to consultancy

by Mary Goodwin-Trotman, fast-track consultant

Making a career change is often a stressful time but having been on the Fast-Track Consultancy Programme at i3Works for nine months, the move has been a very positive one. I have already had the opportunity to work on some interesting client projects as well as delivering a successful virtual event for the Genesis Trust. On top of this, I have noticed that many of the transferable skills from my PhD have helped me in the roles I have undertaken to date.

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Guaranteed quality, and that’s official

Need proof that we do our utmost to provide the best service for our clients? You got it.

Certified by Socotec, ISO 9001 accredits our quality management system (QMS) and demonstrates our commitment to:

  • Exceeding customer expectations and providing the highest quality service possible. We aim for 100% customer satisfaction 100% of the time
  • Conforming to all customer, contractual, regulatory and statutory requirements
  • Delivering demonstrable value to our customer with a strong focus on pragmatism, value for money and linking output to strategic needs
  • Training the next generation of P3M Professionals, ensuring they have all the tools and support to gain the qualifications and experience they need to flourish and bring value to future engagements
  • Blending our in-house expertise with world class associate practitioners, enabling us to provide the ideal team for every assignment, every time.
  • Establishing, implementing and maintaining a Quality Management System that satisfies ISO 9001:2015 standards
  • Provide the resources to continually improve our Quality Management System, creating a higher standard of service for our customers
  • Ensuring all employees are made aware of the quality policy, understand the importance of the Quality Management System and recognise their responsibility to uphold the i3Works quality standards

SMEs: The pick and mix alternative

by Gary Gerrard, marketing and communications consultant

Forrest Gump spoke of life being like a box of chocolates. Admittedly, he goes on to say that you never know what you’re going to get, which suggests that he never bothered looking at the card or on the side of the box that clearly identifies what all the chocolates are.

However, ignoring the erroneous reasoning, the first part of his metaphor stands: Life is like a box of chocolates. You have your favourites, the ones that you’re happy to give away, and the ones that get left there until they’re thrown, still stuck in the box, into the recycling.

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Archives to assurance

Six months into i3Works PhD graduate scheme

by Freddie Stephenson

After having passed my viva in late January 2020, the irony certainly wasn’t lost on me when I emerged into a job market that was swiftly ravaged by a global pandemic. I had spent years researching the history of health and medicine in the British Empire for my PhD, spending much of my time uncovering the effects of another pandemic on everyday life. Cue Peter Lamborn Wilson’s famous adage that those who study history are doomed to watch others repeat it.

Whatever the case, it wasn’t great timing. Fortunately, I was able to make ends meet by working as a freelance content writer, while (im)patiently waiting for the right career move to come along.

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The first of many

A huge congratulations to Natalie Talbot on becoming the first alumni of our i3Institute’s graduate scheme. Having passed multiple P3M and project control exams over the last 18 months, she has also seamlessly embedded herself client-side with exceptional feedback, and played a key role in developing our culture and processes across i3Works itself.

Nat is now a fully-fledged consultant and will continue to play an integral part in mentoring the latest intake to the institute as deputy lead of our graduate scheme.

Find out more about our i3Institute here.

You can also read about Nat’s journey in a couple of blog updates:

From Practice to Practitioner

From Pipettes to Project Management

More steps taken on my new career path

by Ben Lewis, Project Controls Academy trainee

It has been five months since I joined the Project Controls Academy (PCA). It really does not feel like it has been five months, which is a testament to how much I am enjoying being a part of the PCA. Despite only meeting my peers once for our induction, we have all bonded. I could not ask for a better group of people to be on this journey with. Moving to a new job is scary enough, but doing so during a global pandemic even more so. The camaraderie between us all has made it much easier, and being a part of such a supportive network has only spurred the motivation of each member of the PCA.

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Assurance – new package, improved service, and a pledge

by Nora Harris, i3Works head of Assurance

i3Works has been providing assurance and audit services for some years now. While we already count defence, nuclear and local government among clients who have benefited from our service over recent years, the requests for our skills in this area continues to grow. In fact, it has grown so much recently that we have decided to establish assurance as a dedicated service line.

I am proud to be the first head of this new service, and would like to take this opportunity to tell you about what i3Works can do for you. To do this, we first need to consider what assurance means.

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HM Government G-Cloud SupplierCyber Essentials PlusCrown Commercial Services SupplierISO 9001 Certified CompanyNQA ISO 27001 UKASACP Member
Armed Forces Covenant Employer Recognition Scheme Silver AwardNet Zero 2030
ISO9001 Management CertificationBM TRADA ISO 44001 System CertificationCarbon Neutral BritainAPM Corporate Affiliate