Our Cookies

What are cookies?
Cookies are small text files that are placed on your computer by our website when you visit. They are widely used in order to make our website work, or work more efficiently, as well as to provide information to us. This includes anonymised Google Analytics data. We use some essential cookies to make this service work. We also use cookies to ensure that we give you the best experience on our website. We would like to use analytics cookies so we can understand how you use our website and make improvements. Further information on storage, use & access to cookies, can be found on our Cookie Policy. Before we can use some cookies we require your consent. You can change your cookie preferences at any time.


Hornbill, a leading Enterprise Service Management (ESM) technology and solutions provider, today announced a new strategic partnership with i3Works, a UK management consulting and services company. The partnership further supports Hornbill’s double-digit growth in the ESM market and increases the consultancy offerings available to customers across digital transformation, IT service best practice, and implementation of ITSM and ESM projects.

ESM is regarded as a foundational investment for businesses under pressure to improve the services and experiences they provide to customers and employees. The ESM market is one of the strongest in the UK economy, with annual growth forecast at 18.7% until at least 2027.

Research has shown that up to 40% of the workforce is contemplating changing their job in the next six months. With some roles taking 200+ days to fill, UK organisations are increasingly motivated to create employee experiences that satisfy employees and boost talent retention. ESM improves employee experiences in two ways: They get quick, convenient, digital experiences when they need services and support to help them do their jobs. And they have access to simple work automation tools that help them re-focus on the business mission, not routine daily workloads.

“The ESM market is growing fast because of pressure to provide great service experiences, delivered digitally, and the need to automate day-to-day workloads that stand in the way of progress,” says Gerry Sweeney, CEO at Hornbill. “Up to 90% of the routine interactions and delivery tasks can be digitalized and automated, slashing operating costs and saving hundreds of thousands of hours of tedious manual work. It’s this transformation of the service ecosystem that makes ESM a catalyst for faster business transformation.”

The benefits of this new partnership include:

  • Hornbill customers will benefit from implementations delivered by i3Works’ specialist ITSM and ESM consultants who bring deep experience in defence, public, private and third sectors. Whether calling on their extensive experiential knowledge or recommending best practice subtleties within an individual ITIL practice or value chain, i3Works’ specialists will be on hand to ensure that even in the most complex challenges, Hornbill customers are never far from a solution.
  • i3Works bring a range of capabilities across Service Management disciplines, including consultancy throughout the ITIL Service Value System and associated practices. This is further supported by their Axelos Consulting Partner (ACP) status, Axelos ITIL Maturity Model Assessor certification, and SIAM and COBIT expertise, enabling i3Works to provide advisory consulting services on demand to Hornbill customers and bring new opportunities to the partnership.

“Our partnership aligns our excellent track record and skills in service management delivery with Hornbill’s ESM technology. Our combined focus on enterprise customers across the local government, NHS, defence, and FTSE businesses means our partnership makes sense on so many levels,” says Seb Huckson, i3D Director at i3Works. “At the heart of it is our shared passion for making business transformation happen faster. Our specialist ITSM consultants are highly skilled at identifying and delivering transformation opportunities and, with this latest partnership, we can now help unlock greater value for Hornbill’s customers.”

About Hornbill:

Hornbill automates the transaction and delivery of services to employees and customers—in one cloud solution. The Hornbill automation engine is the most advanced codeless workflow tool in the market, but simple enough for anybody in your organization to automate service delivery work in just a few minutes. Easy to implement and use, Hornbill lets you start automating on day one—driving an immediate shift in focus from daily operations to growth and innovation. Unburdened by routine work, your people are free to focus on the projects and innovations that matter to your customers. For more information about Hornbill, visit www.hornbill.com.

About i3Works:

Founded in 2014, i3Works is a dynamic management consultancy specialising in project management and digital services. Combining functional expertise and delivery capability, we help governments and businesses navigate complex challenges to manage change, deliver value and drive growth.

Part of the i3Group consulting firms, which include i3Secure and i3NetZero, together, we connect people, processes and technology to deliver more secure and sustainable outcomes for our clients.

For more information about i3Works, visit www.i3works.co.uk.

For more information, contact:

Seb Huckson
i3D Director

Nigel Martin
Chief Revenue Officer

Contact Us

i3Works Ltd
62 Queen Square

Copyright ©2017-2024 i3Works Ltd
All rights reserved. i3Works, i3Institute and i3Secure are registered trademarks of i3Works Ltd