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ITIL Maturity Assessment

We take a consultation-led approach to IT Service Management (ITSM) assessment and recommendations. We work with you to evaluate the IT management practices to measure and report with recommendations.

ITIL® 4  is an adaptable framework to manage services for the digital era. The ITIL maturity model assesses the service management Capabilities and the Maturity of the organisation's Service Value System objectively and comprehensively. i3D offers ITIL assessments for the 34 practices.

It optimises digital technologies to co-create value, drive business strategy and embrace digital transformation.  The method uses a combination of workshops, practice observations and document reviews. It involves collaborating with the wider  IT organization to identify roles and responsibilities for the maturity assessment service. 

Challenges We Address

If you have a complex environment, operational challenges, or simply want to improve your existing ITIL portfolio, the ITIL maturity assessment can help.

Our Approach

Approach Understand the existing 
Consultancy to define requirements
Capability Assessment defines the effectiveness of the IT management practices
Maturity Assessment of how the components and activities enable value creation
Comprehensive Assessment evaluates capability and maturity
Attainment Gauge the evidence
Initial - Unpredictable and reactive
Managed - Managed on the tactical level
Defined - Proactive rather than reactive
Quantitative - Measured and controlled
Optimising - Stable and flexible
Optimise Report & Plan Assessment and baseline ITIL capability and or maturity
A report with a gap analysis, recommendation, and a plan to reach target maturity level
Advice and support by an Axelos accredited ITIL consultant to act on advisory observations
Support to achieve strategic goals and act on advisory observations


Key Benefits

  • Operational excellence
  • Organisational agility
  • Organisational resilience
  • Business alignment and integration

Our Team

Working with you in a consultancy style that is collaborative and people-centric, we blend elements of ITSM best practices to deliver a solution that adds value to the customer ecosystem.

We are passionate about excellent service delivery and embracing new ways of working.


Ideal Use Cases

Resource Allocation - Assist organisational leadership with knowing where to focus resourcing, ensuring that the right skills are allocated to improvement efforts and that outcomes are optimised. 

Process Improvements - Helps organisations identify gaps and inefficiencies on their ITSM processes resulting in enhanced service quality.

Strategic Planning – can identify areas that require attention in order to align IT services with business objectives. This alignment helps with prioritising ITSM improvement initiatives that directly contribute to an organisations mission and vision.

Change Management – build a better understanding of an organisations ability to manage and implement change in a controlled and efficient manner resulting in an increased pace of change and a reduction in failed changes.

Continuous Improvement – ITIL maturity assessments can be repeated periodically over time to track progress and measure the success of improvement initiatives, supporting a culture of organisational continuous improvement

Service Offerings

We provide an optional structure of services, allowing an all-important tailored approach. Our customers can choose from these options:

Consultancy with an AXELOS-accredited consultant to assist in defining the type of assessment and scope of practices to targetCapability Assessment defines the effectiveness of the IT management practice/s in meeting their purpose.Maturity Assessment describes how the components and activities of the organisation work together to enable value creation.Comprehensive Assessment evaluates both capability and maturity

You can choose from 1-34 management practices defined​ in the service offering. The following maturity levels are described below. Each maturity level is to be achieved to move to the next level.





Related Articles

An Overview of the ITIL Maturity Assessment

AXELOS made waves in the IT service management (ITSM) community in late 2021 with the release of its highly anticipated ITIL maturity assessment tool. A new ITIL product is always big news, with the best practice framework for IT Service Management (ITSM) used by millions of people across the globe for everything from service management […]

Read more

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