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Vacancies at i3Works

Principal Consultant - Digital

£65,000-£75,000+ / Performance bonus / Yearly bonus + Hybrid Working: Depending on experience. This is a key position within our business; we are looking for the right individual to help continue to grow our Digital Service capability and offering across our i3works business.

Find out more

Overview
Within i3Works is our i3D division. Our i3D teams specialise in Digital Services, Architecture, and Service Management, delivering measurable value for clients across defence, private and public sector environments. With an extensive range of service capabilities and expertise provided by our best-in-class.

Digital Services is a multi-disciplinary team of exceptionally talented consultants. From Product and business Analysis through to User Centred Design – User Research, Service Design and Design. Our growing demand for our skills and knowledge has

Our Vision
i3Works has a vision to be a dynamic P3M and Digital consultancy that our colleagues love working for, and our clients love working with. Our company has grown rapidly as a business, with new service lines evolving and teams that bring fresh skills, mindsets and perspectives. To be a trusted leader in the public and private sectors, loved by all colleagues and clients alike, we unite and celebrate our company-wide values, principles and culture here for you to explore.


We Invest in Our People
Our expert and innovative directors are highly-regarded management consultants in their own right. They provide the strategic guidance for our company, drive us forward, and set the standards to which the rest of the team aspire. All are equally at ease with providing inspirational leadership for multi-billion-pound national programmes as they are having a cuppa and a welcoming chat with our newest employees. They bring the open, approachable, and honest culture to i3Works that has arguably become our greatest strength.

Role Summary

The Digital Principal is responsible for leading a team of multi-disciplinary digital professionals in Agile Delivery, Product Management, and User-centred design (User Research and Design).  Principals ensure the right practices, methodologies, and frameworks are deployed during delivery and are integral SME for customers and internal i3Works colleagues to support delivery or commercial decisions.

This is a varied role supporting the Associate Director of Digital and wider i3D team grow professionally and commercially. With a strong can-do attitude and ability to show how fun digital delivery can be. You’ll be working with a busy and dynamic Digital Team who need support and guidance – at times.

This role is in the heart of everything we do digitally across multi-disciplines ensuring we continue to work flexibly in an agile way. You’ll influence and advocate positive cross-collaboration across i3D and i3C to ensure digital delivery is maintained at a high standard.

Responsibilities include:

  • You’ll be a trusted adviser to internal i3Work consultants and i3D Customers on Digital Delivery.
  • You’ll support growth and opportunities for digital capability areas
  • Manage client expectations and meet deliverables as agreed on statement-of-works
  • Integral part of bid writing and commercial positioning of i3D
  • Advocate and champion for Agile practices
  • You’ll cultivate and lead a positive team culture to support learning and development.
  • Work alongside Associate Directors and Directors to improve Digital practices across Product Management and User-centred design
  • Support and train consultants on best practices (where necessary)
  • Represent i3D and Digital Services in external conferences (where applicable)
  • Collaborate and bring teams across Digital Services and wider i3D together for internal and external projects

Core Skills:

  • Excellent oral and written skills needed for facilitation, presentation and report writing. 
  • Lead Product Manager and/or Digital Delivery Lead for projects in Agile (e.g. SCRUM)
  • Experience in leading Product Teams for services or products at different stages of the GDS Product Lifecycle (Discovery, Alpha, Beta, and Live) or equivalent. 
  • Able to design effective Product Roadmaps and/or delivery plans whilst considering project constraints. 
  • Able to identify and use appropriate techniques to effectively communicate insights (e.g. personas, user journey maps, presentations). 
  • Strong collaborator who has worked in multidisciplinary teams, such as Business Analysts, Content/ Interactions/Product Designers, User Researchers, Product Owners etc. 
  • Experience in data-led problem-solving and working with others to deliver at pace. 
  • Experience making decisions within agreed parameters. 
  • Excellent communication and stakeholder engagement skills. 
  • Comfortable working on multiple projects and managing changing priorities. 
  • Mentoring and training experience in human-centred design, co-design and digital innovation. 
  • Facilitated co-design workshops and research workshops to map journeys, personas and prototyping. 
  • Experience line management of senior members of staff
  • Experience of matrix management of a multi-disciplinary team of Digital professionals (Business Analyst, project/delivery managers, Technical, Quality Assurance)
  • Evidence of continued professional development.
  • Willing to go through the SC clearance process.

Desirable:

  • Certification in Product Management and/or Product Ownership or agile delivery (e.g. Agile BA, Agile Project Management etc.)
  • Public Sector experience in central government
  • Delivered a GDS project with completed service assessments in Alpha and Beta phases of delivery
  • Technical delivery of mobile and web products
  • Experience working in or with varied roles across Data, Technical and Quality Assurance

Benefits:

  • Private Healthcare/medical cover
  • Group life insurance 
  • Annual bonus scheme (performance dependent) 
  • 25 days holiday plus bank holidays (increasing by x1 day per each calendar year, after your 2nd anniversary with the company– rising to a maximum of 30 days + bank holidays)  Annual leave buy/sell purchase scheme (can purchase up to 5 days per year)
  • 5% company pension contribution 
  • £250.00 donation towards a Grassroots Organisation or Charity
  • Mental Health and General Wellness benefit (2 sessions per calendar month with a maximum value of £60.00 per session)
  • Electric Car Leasing Salary sacrifice scheme 
  • Cycle to Work Scheme (save 25-39% on a bike and accessories) 
  • Paid qualifications through the i3Institue for employees at all levels 
  • Additional paid sick leave cover for COVID-related sickness absences
  • Staff referral bonus scheme

Schedule: Monday to Friday – 40 hours

 
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Senior Consultant Business Analyst

£50,000-£65,000 / Performance bonus / Yearly bonus + Hybrid Working: Depending on experience. This is a key position within our business; we are looking for the right individual to help build our Digital discovery capability and offering across our i3Works business.

 

Find out more

Overview
Within i3Works is our i3D division. Our i3D teams specialise in Digital Services, Architecture, and Service Management, delivering measurable value for clients across defence, private and public sector environments. With an extensive range of service capabilities and expertise provided by our best-in-class. 

Our Vision
i3Works has a vision to be a dynamic P3M and Digital consultancy that our colleagues love working for, and our clients love working with. Our company has grown rapidly as a business, with new service lines evolving and teams that bring fresh skills, mindsets, and perspectives. To be a trusted leader in the public and private sectors, loved by all colleagues and clients alike, we unite and celebrate our company-wide values, principles and culture here for you to explore.

We Invest in Our People
Our expert and innovative directors are highly regarded management consultants in their own right. They provide strategic guidance for our company, drive us forward, and set the standards to which the rest of the team aspire. All are equally at ease with providing inspirational leadership for multi-billion-pound national programmes as they are having a cuppa and a welcoming chat with our newest employees. They bring the open, approachable, and honest culture to i3Works that has arguably become our greatest strength.

Role Summary

As a Senior Business Analyst your core purpose will be to act as the bridge between the business and the technical. You will be the most senior business analyst within a delivery team, directly contributing to that teams’ goals with your analytical skillset. You will work iteratively with the business and the development team to clarify ambiguity, resolve issues, and assist with additional functionality across the service development lifecycle. 

You will be experienced as a BA in a variety of elicitation methods and can advise your team on the appropriate use of each method depending on the stakeholder and scenario. You will be allowed to continue to grow your management capabilities as well as manage relationships with senior stakeholders as you progress to becoming a leading figure within the BA community.

As a Business Analyst, you will be expected to use judgement and a high degree of creativity when faced with complex and varied issues in circumstances where guidance and precedent may not be available. You will use high levels of interpersonal skills to consult with other grades, including more senior managers, to solve issues. You will be expected to make decisions relating to the most effective business modelling required in the circumstances.

Core Skills:

  • Demonstratable experience as a Business Analyst (at least 4 years)
  • Agile working - Able to identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. Helps the team to decide the best approach.
  • Able to help teams manage and visualise outcomes, prioritise work and work to agreed minimum viable product (MVP), print and scope.
  • Investigate problems and analyse options for new and existing services. Provides recommendations for solutions. Works with stakeholders to identify objectives, opportunities, and potential benefits available.
  • Responsible for elicitation of requirements. Facilitates setting of business priorities for change initiatives of medium complexity. Manages and implements requests for changes to baseline requirements.
  • Ability to analyse current processes and identify and implement opportunities to optimise them. Helps to evaluate and establish requirements using relevant techniques such as gap analysis.
  • Ability to apply a digital understanding to their work. Can identify and implement solutions for assisted digital.
  • Has awareness of innovation and can apply this to their work.
  • Willing to go through the SC clearance process.

Desirable:

  • Experience working with GDS frameworks are desirable but not essential. 
  • Equivalent Business Analysis qualification and/or Agile certification (Agile BA, APM, Scrum Product Owner etc.)

Benefits:

  • Private healthcare/medical cover
  • Group life insurance 
  • Annual bonus scheme (dependent on personal and company performance)
  • 25 days holiday plus bank holidays (increasing by 1 day per each calendar year, after your 3rd anniversary with the company– rising to a maximum of 30 days + bank holidays)
  • Annual leave buy/sell purchase scheme (up to 5 days per year)
  • 5% company pension contribution
  • £250.00 donation towards a grassroots organisation or charity
  • Mental health and general wellness benefit (2 sessions per calendar month with a maximum value of £60.00 per session)
  • Electric car leasing salary sacrifice scheme 
  • Cycle to work scheme (save 25-39% on a bike and accessories)
  • Paid qualifications through the i3Institue for employees at all levels
  • Additional paid sick leave cover for COVID-related sickness absences
  • Staff referral bonus scheme

Schedule: 40 hours per week, Monday to Friday

 
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Senior Consultant User Researcher

£50,000-£65,000 / Performance bonus / Yearly bonus + Hybrid Working: This is a key position within our business; we are looking for the right individual to help build our Digital discovery capability and offering across our i3Works business. 

Find out more

Overview 

Within i3Works is our i3D division. Our i3D teams specialise in Digital Services, Architecture, and Service Management, delivering measurable value for clients across defence, private and public sector environments. With an extensive range of service capabilities and expertise provided by our best-in-class. Our need for a Senior User Researcher stems from our growing demand for user-centred design in the Digital Services team.  

Our Vision 

i3Works has a vision to be a dynamic P3M and Digital consultancy that our colleagues love working for, and our clients love working with. Our company has grown rapidly as a business, with new service lines evolving and teams that bring fresh skills, mindsets, and perspectives. To be a trusted leader in the public and private sectors, loved by all colleagues and clients alike, we unite and celebrate our company-wide values, principles and culture here for you to explore. 

We Invest in Our People 

Our expert and innovative directors are highly regarded management consultants in their own right. They provide strategic guidance for our company, drive us forward, and set the standards to which the rest of the team aspire. All are equally at ease with providing inspirational leadership for multi-billion-pound national programmes as they are having a cuppa and a welcoming chat with our newest employees. They bring the open, approachable, and honest culture to i3Works that has arguably become our greatest strength. 

Role Summary 

As a Senior User Researcher, your core purpose will be to help investigate user behaviour for public and private sector clients, while working on internal digital projects. You will plan, design, and carry out research activities with users that help teams develop a deep understanding of the people who use those digital services and products. You will be collaborating on projects with Business Analysts, UI/UX Designers, Developers, other User Researchers, and stakeholders both internally and externally. 

As a Senior User Researcher, you will lead, advocate and manage your profession. You’ll be responsible for managing a growing User Research Team. You will be required to participate in commercial exercises which include bid writing and response evaluation – on your profession. 

You will use strong interpersonal skills to consult with colleagues and stakeholders, including more senior managers, to solve issues. You will be expected to make decisions relating to the most effective business modelling required in the circumstances. 

  • You’ll be confident shaping rigorous research projects - drawing from best practice styles and methodologies to inform the best possible outcomes. 

  • You have respect for tried and tested ideas but are keen to push boundaries and break new ground. 

  • You’re pragmatic and hands-on when it comes to turning ideas into reality by adapting and evolving sets of tools and techniques to collaborate across disciplines. 

  • You believe in the long-term application of Human Centred Design and digital technology, holding informed opinions on emerging trends like Circular Design or the implications of AI. 

  • You can have the ability to engage in usability testing and design iteration. 

  • You are naturally curious, creative, and motivated to deliver excellent user experiences.  

  • You will have an open mind and positive attitude that inspires others to achieve amazing things. 

  • Adaptable team player with good time management and multitasking skills. 

  • Ensuring solutions comply with the law and policies. 

Core Skills: 

  • Excellent oral and written skills needed for facilitation, presentation and report writing. 

  • Strong capability in research design, conducting research, data analysis and synthesis, storytelling, user testing and critical thinking. 

  • Lead user research and/or service design projects in Agile and GDS 

  • Experience in leading research for services or products at different stages of the Product Lifecycle (Discovery, Alpha, Beta, and Live) or equivalent. 

  • Able to design an effective research approach whilst considering project constraints. 

  • Able to identify and use appropriate techniques to effectively communicate insights (e.g. personas, user journey maps, presentations). 

  • Strong collaborator who has worked in multidisciplinary teams, such as Business Analysts, Content/ Interactions/Product Designers, User Researchers, Product Owners etc. 

  • Good technical understanding of digital service delivery and operations. 

  • Comfortable presenting and leading large working groups as well as conducting 1-2-1 interviews at all levels. 

  • Experience of problem-solving and working with others to deliver at pace. 

  • Experience making decisions within agreed parameters. 

  • Experience working with Agile methodologies and scrum teams.  

  • Excellent communication and stakeholder engagement skills. 

  • Comfortable working on multiple projects and managing changing priorities. 

  • Proficient in Microsoft Office applications and equivalent User Research software. 

  • Mentoring and training experience in human-centred design, co-design and digital innovation. 

  • Facilitated co-design workshops and research workshops to map journeys, personas and prototyping. 

A bachelor’s degree in Human-Computer Interaction, Computer Science, Psychology, Social Science, a related field, or equivalent practical experience. 

Desirable: 

  • Experience working with JIRA, Azure DevOps, Maze, Hotjar, FigJam/Figma, Miro 

  • Experience working in or with both large and small organisations. 

  • Experience writing commercial bid responses. 

  • Quantitative data analysis. 

  • Hold security clearance or could do so. 

  • Flexible working – Remote and onsite where required by the client or i3Works. 

  • Experience of setting up Community of Practice events, talks, workshops 

Benefits: 

  • Private healthcare/medical cover 

  • Group life insurance   

  • Annual bonus scheme (dependent on personal and company performance) 

  • 25 days holiday plus bank holidays (increasing by 1 day per each calendar year, after your 3rd anniversary with the company– rising to a maximum of 30 days + bank holidays) 

  • Annual leave buy/sell purchase scheme (up to 5 days per year) 

  • 5% company pension contribution 

  • £250.00 donation towards a grassroots organisation or charity 

  • Mental health and general wellness benefit (2 sessions per calendar month with a maximum value of £60.00 per session) 

  • Electric car leasing salary sacrifice scheme   

  • Cycle to work scheme (save 25-39% on a bike and accessories) 

  • Paid qualifications through the i3Institue for employees at all levels 

  • Additional paid sick leave cover for COVID-related sickness absences 

  • Staff referral bonus scheme 

Schedule: 

40 hours per week, Monday to Friday  

Supplemental pay types: 

Performance bonus 

Yearly bonus 

 
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i3Works Ltd
62 Queen Square
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BS1 4JZ

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