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Vacancies at i3Works

Senior Service Management (ITSM) Consultant

£45,000 to £70,000 / Performance bonus / Yearly bonus + Remote working and/or at client sites, we currently have requirements across Wiltshire, Hampshire and Bristol. This is a key position within our business; we are looking for the right individual to help build our Digital discovery capability and offering across our i3Works business. 

Find out more

Within i3Works is our i3D division. Our i3D teams specialise in Digital Services, Architecture, and Service Management, delivering measurable value for clients across defence, private and public sector environments. With an extensive range of service capabilities and expertise provided by our best-in-class. Our need for a Senior User Researcher stems from our growing demand for user-centred design in the Digital Services team.  

Our Vision 
i3Works has a vision to be a dynamic P3M and Digital consultancy that our colleagues love working for, and our clients love working with. Our company has grown rapidly as a business, with new service lines evolving and teams that bring fresh skills, mindsets, and perspectives. To be a trusted leader in the public and private sectors, loved by all colleagues and clients alike, we unite and celebrate our company-wide values, principles and culture here for you to explore. 

We Invest in Our People 

Our expert and innovative directors are highly regarded management consultants in their own right. They provide strategic guidance for our company, drive us forward, and set the standards to which the rest of the team aspire. All are equally at ease with providing inspirational leadership for multi-billion-pound national programmes as they are having a cuppa and a welcoming chat with our newest employees. They bring the open, approachable, and honest culture to i3Works that has arguably become our greatest strength. 

Core Skills: 

The below responsibilities are not exhaustive, it is a list of chosen skills which you will need to be able to demonstrate: 

  • Previous consultancy experience in a similar role 

  • ITIL Foundation Level qualified 

  • Demonstrable experience working within an ITSM environment using the ITIL framework 

  • Demonstrable experience of involvement in Service Management governance  

  • Demonstrate an understanding of SIAM 

  • Personal flexibility and agility, with the ability to deal with complexity 

  • Strong verbal and written communication capabilities with experience at senior management level 

  • Strong and influential relationship management skills with Senior stakeholders, suppliers, colleagues, and users in pursuit of delivering high-quality services whilst maintaining service targets 

  • Ability to work under pressure and demonstrate resilience to ensure the correct solution is selected with full understanding of the costs, timescales, and risks 

  • Ability to resolve issues quickly and efficiently. 

  • Ability to hold Security Clearance 


  • Defence or Public Sector experience 

  • High level of IT competence with an aptitude for learning new technologies and processes with a focus on ITSM tooling 

  • Excellent negotiation skills  

  • Knowledge of ITIL Service transition and design 

  • Knowledge of ITIL Continual service improvement lifecycle  

  • Experience within a SIAM environment 

  • Experience in bid writing and contract management 

  • P3M or Project Controls Experience 


  • Private healthcare/medical cover 

  • Group life insurance   

  • Annual bonus scheme (dependent on personal and company performance) 

  • 25 days holiday plus bank holidays (increasing by 1 day per each calendar year, after your 3rd anniversary with the company– rising to a maximum of 30 days + bank holidays) 

  • Annual leave buy/sell purchase scheme (up to 5 days per year) 

  • 5% company pension contribution 

  • £250.00 donation towards a grassroots organisation or charity 

  • Mental health and general wellness benefit (2 sessions per calendar month with a maximum value of £60.00 per session) 

  • Electric car leasing salary sacrifice scheme   

  • Cycle to work scheme (save 25-39% on a bike and accessories) 

  • Paid qualifications through the i3Institue for employees at all levels 

  • Additional paid sick leave cover for COVID-related sickness absences 

  • Staff referral bonus scheme 


40 hours per week, Monday to Friday  

Supplemental pay types: 

Performance bonus 

Yearly bonus 

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i3Works Ltd
62 Queen Square

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